Module 1 Knowledge Check
Assess your ability to define friction, identify its cost and distinguish people, process, system and mixed causes.
Learn screen by screen
The complete lesson is now presented as a guided learning sequence. Move forward when you are ready, listen to each screen, and pause for practice or reflection.
Resources for this lesson
A reasoning workbook for defining and classifying operational friction.
Friction Factor Module 1 Assessment Pack
Friction Reasoning Sheet — Answer the knowledge check using workflow evidence and business impact.
Core reasoning
DOCUMENT CONTENT
Define friction, identify its cost, distinguish people/process/system causes and explain why a single-cause diagnosis can be misleading.
One workflow example
DOCUMENT CONTENT
Choose a workflow and identify one visible friction point, its likely condition, evidence needed and the risk of fixing the wrong cause.
Apply this lesson in the workplace
Submit one completed friction reasoning sheet based on a real or fictional process.
Leadership challenge
Give a two-minute explanation of why the friction matters to the customer or business.
What good work looks like
Answers should connect friction to flow, cost, risk and evidence.
Knowledge check
Complete the graded assessment when the course is ready for final assessment.