Final Assessment
Diagnose a real or fictional workflow. Identify major friction points, quantify their effect, classify likely causes and propose three interventions. Submit a one-page friction diagnostic containing baseline, map, priority ranking, root conditions, experiment and success measures.
Learn screen by screen
The complete lesson is now presented as a guided learning sequence. Move forward when you are ready, listen to each screen, and pause for practice or reflection.
Resources for this lesson
A consultant-style workflow review and improvement experiment workbook.
Friction Factor Final Assessment Pack
Friction Diagnostic Case File — Integrate baseline, process map, friction classification, priority ranking and improvement experiment.
Service Flow Review
CASE CONTEXT
A professional-services team wants faster turnaround. The workflow contains multiple handoffs, waiting points, rework and approval stages.
DIAGNOSTIC SIGNIFICANCE
The learner must quantify friction and distinguish necessary controls from avoidable resistance.
Final diagnostic
WORKING CONTENT
Current workflow
CONTINUED
baseline
CONTINUED
friction register
CONTINUED
root conditions
CONTINUED
priority ranking
CONTINUED
retained controls
CONTINUED
improvement experiment
CONTINUED
owner
CONTINUED
measure
CONTINUED
review date.
Experiment design
DOCUMENT OVERVIEW
Define the smallest useful change that can test the diagnosis.
KEY POINT
State the baseline, expected effect, risk, owner, test period and decision rule.
Apply this lesson in the workplace
Submit a one-page friction diagnostic plus completed worksheets and one improvement experiment.
Leadership challenge
Present the experiment as an operational business case, including what will not change and why.
What good work looks like
The final assessment must demonstrate measurable reasoning rather than a list of generic process-improvement ideas.
Knowledge check
Complete the graded assessment when the course is ready for final assessment.